Maintenance (Engineering) and Housekeeping Report
View details on trending “maintenance” or “housekeeping” facility tickets.
User Type & Roles
To perform this action in ALICE, the user must have at least Employee User Type access.
The user must also have the following settings within “Roles” enabled”
Access to “Reports” tab.
Access to “View” Reports.
Things to Consider
Time filter defaults to “Last 30 Days”. Change the timeframe using the dropdown.
This report is available to customers who have purchased Preventative Maintenance and Housekeeping only.
Terms & Definitions
Engineering - Top 20 Guest Requests | Lists the 20 most commonly selected services for Guest Request tickets under the Engineering Facility. |
Housekeeping - Top 20 Guest Requests | Lists the 20 most commonly selected services for Guest Request tickets under the Housekeeping Facility. |
Housekeeping - Top 20 Internal Requests | Lists the 20 most commonly selected services for Internal Request tickets under the Housekeeping Facility. |
Engineering - Top 20 Internal Requests | Lists the 20 most commonly selected services for Internal Request tickets under the Engineering Facility. |
Fix/Repair Report - Top 20 Most Requested Items | Lists the 20 most commonly selected items within a “Fix” or “Repair” service in the Maintenance Facility. |
Engineering Location Trends | See trends in Engineering/Maintenance tickets by location. Lists the total number of Engineering/Maintenance tickets created by location, service, and task (item selected) in descending order. |
Engineering Location Trends Summary | Lists each individual ticket that is contributing to the “Engineering Location Trends” above Associated Ticket Column notes whether or not the ticket was associated with a guest request. |
Clean Report - Top 20 Most Requested Items | Lists the 20 most commonly selected items within the “Clean” service in the Housekeeping Facility. |
Deliver Report - Top 20 Most Requested Items | Lists the 20 most commonly selected items within the “Deliver” service in the Housekeeping Facility. |
Engineering “Other” Item Report | List of Engineering tickets where “Other” was selected as an Item. |
Housekeeping “Other” Item Report | List of Housekeeping tickets where “Other” was selected as an Item. |