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Search/Filter results will respect the permissions granted through “Roles”.
For example, if the user performing the search/filter only has access to the Concierge Facility, only tickets with services within the Concierge facility that match the search/filter criteria will appear.Searchable fields on mobile include:
Location
Guest Name
Service Option
Internal Notes
Special Instructions
Equipment
Default Assignment Filter (“Mine” or “All”) can be set per user by a Hotel User Admin or Hotel Admin in the user profile.
Saved Filters must first be created on ALICE’s web application to be accessible on mobile. New saved filters cannot be created on mobile. Learn more about how to Add, Edit, or Delete Saved Filters.
Jump to “Search Ticket List”
Jump to “Assignment Filters”
Jump to “Status Filters”
Jump to “Time Filters”
Jump to “Saved Filters”
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Select the magnifying glass icon in the upper right-hand corner of the ticket list screen.
Type a keyword.
Type a space or select “Go” or “Enter” on your mobile device to initiate the search. The search results will appear in a list view with the search criteria highlighted.
Filter Ticket List
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Tap the header at the top of the tickets screen to display a dropdown of saved filter options
Tap the name of the saved filter to change the ticket list view to match the parameters of the saved filter.
To return to the main ticket screen, tap the header and select “Tickets”.
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