The Ticket List on the ALICE Staff app (mobile) is arranged chronologically according to due date. Tickets with the nearest due date will appear at the top of the ticket list by default. Use the search bar or filters to change your ticket list view.

User Type & Roles

To perform this action in ALICE, the user must have at least Employee User Type access.

The user must also have the following settings within “Roles” enabled”

• Access to the “Ticket List” tab.

  

• Access to “View” Tickets.

  

Things to Consider

• Search/Filter results will respect the permissions granted through “Roles”.
  For example, if the user performing the search/filter only has access to the Concierge Facility, only tickets with services within the Concierge facility that match the search/filter criteria will appear.

• Searchable fields on mobile include:

  • Location

  • Guest Name

  • Service Option

  • Internal Notes

  • Special Instructions

  • Equipment

• Default Assignment Filter (“Mine” or “All”) can be set per user by a Hotel User Admin or Hotel Admin in the user profile.

• Saved Filters must first be created on ALICE’s web application to be accessible on mobile. New saved filters cannot be created on mobile. Learn more about how to Add, Edit, or Delete Saved Filters.

Jump to “Search Ticket List”

Jump to “Assignment Filters”

Jump to “Status Filters”

Jump to “Time Filters”

Jump to “Saved Filters”

Search Ticket List

Steps

1. Select the magnifying glass icon in the upper right-hand corner of the ticket list screen. 

2. Type a keyword.

3. Type a space or select “Go” or “Enter” on your mobile device to initiate the search. The search results will appear in a list view with the search criteria highlighted.

   

Filter Ticket List

Steps

Assignment Filters

Tap to toggle between “Mine” and “All”.

1. MINE: View all tickets where your user is listed as the assignee.

2. ALL: View all tickets.

Status Filters

1. OPEN: View tickets that are not in a “Closed” workflow status.

2. CLOSED: View tickets that have a “Closed” workflow status applied.

Time Filters

1. Today: This is the default view on mobile. View tickets that have a due date equal to today’s date.

2. All Days: View all tickets, regardless of the due date.

Saved Filters

1. Tap the header at the top of the tickets screen to display a dropdown of saved filter options

2. Tap the name of the saved filter to change the ticket list view to match the parameters of the saved filter.

3. To return to the main ticket screen, tap the header and select “Tickets”.

   

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